Terms & Conditions

CLINIC ETIQUETTE

SK:N FOCUS — Client Policies & Terms

At SK:N FOCUS, we are committed to providing personalised skin and body treatments in a professional, welcoming and relaxing environment. To ensure we can give every client the time, care and attention they deserve, we kindly ask that you familiarise yourself with our policies before your appointment.

We appreciate your understanding and continued support.

1. Cancellations, Rescheduling & Missed Appointments

Your appointment time is reserved especially for you, and our therapists dedicate time and preparation to every booking.

We kindly request at least 48 hours’ notice if you need to cancel or reschedule your appointment.

  • 48 hours or more: You may cancel or reschedule without a cancellation fee.

  • Less than 48 hours: A cancellation fee of 50% of the booked treatment value may apply.

  • Missed appointments: Failure to attend without notice may incur a fee of up to 100% of the booked treatment value.

Cancellation fees will be applied in accordance with our terms and conditions policy.

Deposits or payment details may be required to secure selected appointments. Where you provide card details or authorise a payment method, you agree to the clearly disclosed cancellation terms applicable to your booking.

We understand that unexpected illness and genuine emergencies can occur. Please contact us as soon as possible if something unforeseen prevents you from attending. We will consider exceptional circumstances fairly and on an individual basis.

2. Late Arrivals

To ensure every client receives the best possible experience, we ask that you arrive on time for your appointment.

If you are running late, please contact us as soon as possible.

  • Arrivals more than 5 minutes late may require adjustments to your treatment time.

  • Arrivals more than 10 minutes late may need to be rescheduled if we cannot safely or appropriately complete your treatment within the remaining time.

  • Where a late arrival prevents us from delivering your booked service, a cancellation fee may apply in accordance with our cancellation policy.

We will always do our best to accommodate you; however, treatments cannot be extended if doing so would affect another client’s appointment.

3. Treatment Satisfaction & Concerns

Your satisfaction, safety and skin health are important to us. We pride ourselves on providing personalised treatments and professional recommendations tailored to your individual needs.

If you have a concern following a treatment, please contact us within 48 hours so we can discuss your experience and determine the most appropriate next step.

Where a treatment correction is clinically appropriate, we will discuss a suitable plan with you. Outcomes vary between individuals, and some treatments require a course or ongoing home care to achieve the desired results.

4. Mobile Phones & Clinic Environment

Our clinic is a place to relax, unwind and focus on your wellbeing. We kindly ask that mobile phones are silenced during treatments and that phone conversations are kept to a minimum within treatment areas.

Thank you for helping us maintain a peaceful and relaxing environment for everyone.

5. Prepaid Treatment Courses & Packages

Prepaid courses and treatment packages are designed to support your skin or body goals over a planned period.

Unless a different period is clearly stated at purchase, courses and packages are valid for 12 months from the date of purchase.

Please discuss any concerns about continuing your course with us as early as possible. Where a course is discontinued, we will review the treatments already provided, the package terms and any applicable refund or consumer law obligations before determining whether a balance or refund is payable.

Course balances, where applicable, may be used towards eligible treatments by agreement. They cannot be exchanged for cash or retail products unless otherwise agreed by SK:N FOCUS.

6. Consultation Forms, Health & Safety

A consultation and relevant health screening are required before treatment. Please provide accurate and up-to-date information about any medical conditions, allergies, medications, skin sensitivities, pregnancy or other factors that may affect your suitability for treatment.

Please notify your therapist of any changes to your health or medication before each appointment.

For your safety, we may recommend an alternative treatment, request medical clearance or postpone a treatment where necessary.

Personal information is handled with care and managed in accordance with applicable privacy obligations. We use your information for consultation, treatment planning, record keeping and related clinic purposes.

7. Gift Vouchers

SK:N FOCUS gift vouchers make a thoughtful gift for someone special.

  • Expiry: Purchased gift vouchers will have an expiry period of three years. Any applicable expiry date will be clearly displayed.

  • Redemption: Monetary gift vouchers may be redeemed against eligible treatments and retail products at SK:N FOCUS, unless a lawful and clearly disclosed restriction applies to the particular voucher.

  • Cash redemption: Gift vouchers are not redeemable for cash.

  • Remaining balance: Any unused balance can be retained for future eligible purchases, subject to the voucher’s valid expiry date.

  • Lost vouchers: Please contact us if your voucher is lost or damaged. We will make reasonable efforts to verify the purchase and remaining balance.

  • Promotional vouchers: Promotional vouchers may have specific conditions, including eligible services, booking periods and exclusions. These conditions will be communicated when the offer is made.

  • Appointments: Appointments booked using a voucher are subject to our cancellation and rescheduling policy. A late cancellation or missed appointment may affect the voucher balance.

Please present your voucher when redeeming it and allow sufficient time to book your preferred appointment.

8. Children & Additional Guests

To maintain a safe, calm and relaxing environment for clients and staff, we ask that children and accompanying guests do not enter treatment rooms unless their presence has been agreed with the clinic beforehand.

For safety reasons, children cannot be left unattended in the clinic. Please contact us before your appointment if you need to discuss an exception or accessibility requirement.

9. Treatment Suitability & Right to Decline a Treatment

Your safety is always our priority. We reserve the right to decline, modify or postpone a treatment if:

  • The treatment is unsuitable due to a contraindication or health concern.

  • Required consultation information has not been provided.

  • The treatment may compromise your safety or wellbeing.

  • You do not meet the treatment’s minimum age or eligibility requirements.

  • The treatment cannot be performed safely or appropriately.

Where possible, we will explain our recommendation and discuss suitable alternatives. Any cancellation fee will be considered in accordance with the circumstances, our disclosed terms and applicable law.

10. Pricing

Our treatment and retail prices may change from time to time to reflect operating costs, product pricing and service updates.

The applicable price will be confirmed before your purchase or treatment. Any changes to an existing booking will be communicated to you before proceeding.

Thank You

Thank you for choosing SK:N FOCUS and trusting us with your skin and body journey. We value your time, your loyalty and the opportunity to provide you with personalised care.

We look forward to welcoming you to the clinic.

RETURN PRODUCT POLICY

If you change your mind about a product you purchased we are happy to offer a refund or an exchange underthe following conditions; The request is made within 14 days of purchase of the purchase date.

The product is to be un-opened, unused and in resalable condidtion. Provide a valid proof of purchase (receipt or transaction record)

EXCLUSIONS: we cannot accept returns or offer refunds for products that have been opened, used, or tampered with dur to hygiene and safety regulations. Sale or clearance items are not eligible for change of mind refunds unless faulty.

HOW TO REQUEST A REFUND OR EXCHANGE: Please return the item to our clinic with your proof of purchase.